The Interpersonal Communication Program

We are social animals, and to thrive in both the business and private worlds, we need to possess the healthiest and most effective communication possible. While striking a balance between brutal honesty and tactful empathy -- especially when dealing with teams across different countries, cultures, and generations -- is challenging, it is entirely achievable. Here are some of the main topics we’ll cover:

• Active Listening Techniques: The 3Ps Model

• Networking Techniques: Venues and Events, Cold Approach, First Impressions, and Closing the Deal

• Rhetorical, Debate, Interview & Negotiation Techniques: Preparation, Opportunity Windows, When to Walk Away, Agreeing & Disagreeing Effectively, Competition into Cooperation -- Opponents into partners

• Cross-Cultural & Inter-Generational Communication and Diplomacy

• Advanced English Grammar & Phonetics

• Think Then Write: Writing Preparation

• Business Writing: Principles, Guidelines, Formality & Writing Styles

• Effective Interpersonal & Leadership Communication: Persuasion, Influence, Storytelling, Motivational Techniques, Pro-activity Management, and Communication Techniques with Management / Direct Reports

• Rapport Building Techniques: Emotional Bids, Mirroring & Empathy

• Social Delivery, Fluency & Eloquence Training

• Telepresence, Speech, Video Scripting, On-camera Training, and Video Conferencing

• Conflict & Feedback Resolution: Professional Boundary Setting, Dealing with Challenging and Irrational Behavior and Situations (Personality Types and Strategies)

• Social Dynamics: Conversational Skills, High-Value Techniques, Expectation Management, Showcasing Confidence